Responsible Gaming at tbajj —
Your Wellbeing Comes First
tbajj is committed to providing a safe and enjoyable betting environment for every player in Bangladesh. We offer practical tools, clear guidance, and round-the-clock support to help you stay in control of your gaming at all times.
How tbajj Protects Every Player
Responsible gaming is not an afterthought at tbajj — it is built into the core of our platform. These are the principles and protections we uphold for every player in Bangladesh.
Strict 21+ Age Verification
tbajj enforces a minimum age of 21 years for all account registrations. Every new account is subject to identity and age verification through our KYC process. Any account found to belong to a person under 21 is immediately suspended and all associated funds are returned. We use every tool available to prevent underage gambling.
Flexible Deposit Limits
tbajj allows you to set daily, weekly, and monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — giving you a built-in cooling-off buffer. Lowering your limit, however, takes effect straight away. This asymmetry is intentional and is designed to protect you.
Session Time-Out Feature
You can activate a session timer that automatically logs you out of your tbajj account after a defined period of continuous play — 30 minutes, 1 hour, 2 hours, or a custom duration. The platform will display a visible on-screen alert five minutes before the time-out occurs, reminding you how long you have been playing and encouraging you to take a break.
Self-Exclusion Programme
If you feel you need a complete break from gambling, tbajj's self-exclusion tool allows you to block access to your account for a defined period — from 30 days up to a permanent self-exclusion. During self-exclusion, your account is fully locked, all marketing communications are suspended, and you will not be able to log in or register a new account. Self-exclusion is available free of charge at any time.
Reality Check Notifications
tbajj sends optional reality-check notifications that appear on screen at regular intervals during your gaming session. These reminders display your net win/loss for the session, the total time you have been playing, and a prompt to consider whether you want to continue. Reality checks are a simple but effective tool to help you stay aware of your activity.
24/7 Dedicated Support
Our responsible gaming support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays. Whether you want to activate a self-exclusion, need help understanding your account history, or simply want to talk to someone about your gaming habits, our team is ready to assist — in English — via live chat or email at [email protected].
Take Control — Your Tools, Your Rules
Every tbajj account comes with a full suite of responsible gaming controls. You can activate, adjust, or review any of these tools at any time from your account settings panel or by contacting support.
Deposit Limits
Deposit limits let you cap the total amount of money you can add to your tbajj account within a given timeframe. This is one of the most effective tools for preventing overspending.
- Set a daily limit (resets at midnight BST)
- Set a weekly limit (resets every Monday at 00:00 BST)
- Set a monthly limit (resets on the 1st of each month)
- Reductions take effect immediately; increases require a 72-hour waiting period
- Available for all payment methods: bKash, Nagad, Rocket, Upay, and bank transfers
Cooling-Off Periods
A cooling-off period is a short-term break from your tbajj account — shorter than a self-exclusion but longer than a single session time-out. It gives you space to reflect.
- Choose from 24 hours, 48 hours, 72 hours, or 7 days
- Account login is temporarily disabled during the cooling-off window
- All pending withdrawals continue to be processed normally
- Marketing communications are paused for the duration
- Cannot be cancelled early once activated — this is intentional
Self-Exclusion
Self-exclusion is the most powerful tool available to players who feel their gambling is becoming problematic. Once activated, access to your account is completely blocked for the chosen period.
- Available for 30 days, 3 months, 6 months, 1 year, or permanent
- Permanent self-exclusion cannot be reversed — please consider carefully
- All promotional and bonus emails are suspended immediately
- Any remaining balance is held safely and returned upon exclusion expiry
- Contact [email protected] with the subject line "SELF-EXCLUSION REQUEST" to activate
Activity Statements
tbajj provides detailed account activity statements that give you a full picture of your gambling behaviour over any chosen period. Transparency is the first step toward control.
- View total deposits, withdrawals, wins, and losses for any date range
- See a breakdown of time spent per game category
- Download your statement as a PDF for personal record-keeping
- Available from the "Account History" section of your tbajj account
- Request a statement for any historical period by emailing [email protected]
Strictly Adults Only
The tbajj platform is available exclusively to individuals who are 21 years of age or older. This is a firm rule with no exceptions. Age is verified at registration and again during the KYC process.
Why We Enforce the 21+ Minimum
tbajj's minimum age of 21 years is one of the strictest age requirements in the online gaming industry, and we are proud of that commitment. Gambling can have serious financial and psychological consequences, and we believe that a higher minimum age provides an additional layer of protection for younger adults who may be more susceptible to developing problematic gambling habits.
When you register a tbajj account, you are required to confirm that you are 21 or older. Our KYC verification process then independently confirms your age using your National Identity Document (NID) or passport. Where our verification systems flag a potential age discrepancy, your account will be suspended pending manual review by our compliance team.
If you are a parent, guardian, or carer and you are concerned that a person under your care may be accessing the tbajj platform, please contact us immediately at [email protected]. We will act swiftly to investigate and, where confirmed, will close the underage account and return all deposited funds to the original payment source.
We also strongly encourage the use of parental control software such as Net Nanny, Qustodio, or your internet service provider's built-in family filter, to prevent minors from accessing online gambling websites. These tools provide an additional line of defence beyond tbajj's own age verification procedures.
Are You Gambling Responsibly?
Answering these questions honestly can help you understand your current relationship with gambling. There are no right or wrong answers — this is a private reflection exercise for your own benefit.
Do you find yourself spending more money on gambling than you originally planned or budgeted?
Have you ever tried to win back money you have lost by continuing to place bets (often called "chasing losses")?
Has gambling ever caused you to borrow money, sell possessions, or struggle to meet everyday financial obligations such as rent, bills, or food?
Do you feel restless, irritable, or anxious when you are unable to gamble, or when you try to reduce how much you gamble?
Have you hidden your gambling activity from family members, friends, or your employer because you were concerned about their reaction?
Have you ever neglected work, family responsibilities, or personal health in order to spend more time gambling?
Do you think about gambling frequently when you are not actively playing — for example, planning your next session, reliving past wins, or thinking about how to get more funds to gamble with?
Have you ever felt that you needed to gamble with larger and larger amounts of money in order to achieve the same level of excitement or enjoyment?
Understanding Problem Gambling in Bangladesh
Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which an individual's gambling activity becomes compulsive and begins to cause significant harm to their financial situation, personal relationships, mental health, or daily functioning. It is not a sign of weakness or poor character; it is a health issue that can affect anyone, regardless of age, income, or background.
In Bangladesh, awareness of problem gambling and access to dedicated treatment services is still developing. tbajj recognises that it has a responsibility to serve as a first point of contact for players who may be struggling, and to connect those players with appropriate support resources as quickly as possible. Our responsible gaming team is trained to handle these conversations with empathy, professionalism, and strict confidentiality.
Warning Signs to Watch For
Problem gambling does not always announce itself clearly. It often develops gradually over weeks or months. The following warning signs may indicate that gambling is becoming a problem for you or for someone you know:
- Spending more time or money on gambling than intended, on a recurring basis
- Repeatedly trying to recover losses by placing additional bets
- Feeling anxious, depressed, or irritable when not gambling
- Using gambling as a primary way to cope with stress, loneliness, or difficult emotions
- Borrowing money from family, friends, or financial institutions specifically to fund gambling
- Lying to people close to you about how much time or money you spend gambling
- Neglecting professional responsibilities, studies, or family commitments because of gambling
- Repeatedly attempting to cut down or stop gambling without success
How to Get Help
If you recognise any of the above warning signs in yourself, the most important step you can take is to reach out for support. You do not need to be in a crisis to ask for help — in fact, the earlier you seek support, the more effective the intervention is likely to be.
tbajj's responsible gaming support team can be contacted at any time via [email protected] — please use the subject line "RESPONSIBLE GAMING SUPPORT" so your message is routed directly to our trained team. They can help you activate a deposit limit, cooling-off period, or self-exclusion on your account, and can provide information about external support services available in Bangladesh.
Tips for Safer Gambling
For the vast majority of players, gambling remains a fun and enjoyable form of entertainment. The following habits help ensure it stays that way:
- Set a budget before you play — decide the maximum amount you are willing to spend and treat it as the cost of entertainment, not an investment
- Set a time limit — use tbajj's session timer to enforce a maximum play duration per sitting
- Never chase losses — if you have reached your budget limit, close the platform. Chasing losses is the fastest route to problem gambling
- Take regular breaks — step away from the screen frequently, especially during long sessions
- Do not gamble under the influence — alcohol, fatigue, or emotional distress impairs judgment and leads to poor decision-making
- Keep gambling separate from your finances — use a dedicated, limited payment method for gambling deposits and do not link your primary bank account
- Review your activity regularly — use tbajj's account history and activity statement tools to keep an honest record of your gambling behaviour over time
Supporting a Loved One
If you are concerned that a family member or close friend may have a gambling problem, approach the subject with compassion rather than judgment. Problem gambling is often accompanied by shame, which makes people reluctant to seek help. Let them know that you are concerned about their wellbeing, not angry about their behaviour. Encourage them to speak to tbajj's responsible gaming team or to seek professional counselling. In Bangladesh, mental health and addiction support services are available through government health centres, NGO-operated helplines, and private psychiatric clinics in major cities including Dhaka, Chittagong, Sylhet, and Khulna.
Quick Actions
Need to take immediate action on your account? Use these direct links.
Immediate Support
Email our responsible gaming team at any time:
[email protected]
Subject: RESPONSIBLE GAMING SUPPORT
We Are Here — Whenever You Need Us
Whether you need to talk to someone, activate an account restriction, or simply want more information, tbajj's responsible gaming support is available around the clock, every day of the year.
Email Support
Reach our responsible gaming team at [email protected] — available 24/7, 365 days a year including all Bangladesh public holidays.
Live Chat
Log in to your tbajj account and use the live chat widget to speak with a responsible gaming advisor in real time. Average response time is under 2 minutes.
Self-Exclusion
To activate a self-exclusion immediately, email [email protected] with the subject line "SELF-EXCLUSION REQUEST". Your account will be locked within 1 hour of your request being received.
Account Review
Request a full review of your account activity, deposit history, and session logs at any time. Our team will compile and send a detailed report within 48 hours of your request.
Enjoy tbajj — Always Within Your Limits
Responsible gaming means enjoying every session on your own terms. Explore cricket betting, slots, and live casino games knowing that tbajj's full suite of player protection tools is always at your fingertips.